Virtual Webmaster Maintenance & Support

Virtual Webmaster Solutions from the Webscaper let you focus on running your business, and leave the web stuff to us.

Leo, the Virtual WebmasterFor your small business or organization to succeed, you need to stay on top of your day-to-day operations. You already wear many hats… do you need to add “web designer” to your resume to succeed? Let the Webscaper handle all of your website maintenance for you!

One of the reasons that WordPress is so popular is that as a CMS, it allows website owners to make content edits to their websites themselves, with no special software, HTML knowledge, or formal training. But keeping your website’s content up-to-date, fresh, and engaging still takes time. WordPress makes updating websites easier, but it doesn’t add hours to your day. When you choose Virtual Webmaster Maintenance & Support, it’s like having your own webmaster working right there for you — at a tiny fraction of the cost.

Whether your site was built by the Webscaper, another developer, or yourself, we can provide maintenance, support, or troubleshooting to your WordPress website. We offer monthly or annual maintenance contracts, retainer plans, and hourly on-demand support. No matter your budget, we have a support option for you. Contact us today to discuss your specific needs and we can recommend the most affordable plan for your web marketing.

What Types of Support Do Virtual Webmaster Options Cover?

In a nutshell – any task related to the content, maintenance, or troubleshooting of your existing website is covered.

  • Content updates on your website (page text, news, event updates, blogs, etc.)
  • Web page additions based on existing templates
  • E-commerce store maintenance, including product additions, changes, and deletions
  • Graphic/banner design and placement (stock photography/graphic fees not included)
  • Bug fixes and troubleshooting, including emergency support
  • Full site backups and WordPress and plugin upgrades
  • Image/photo gallery updates and management
  • And much more!

Virtual Webmaster support is intended to provide support and updates to your existing website structure. Support does not include site redesign, custom programming, new WordPress installation, database setup/configuration, etc. For more information about Virtual Webmaster support, read our FAQ.

How Does it Work?

Enjoying all of the benefits of having a Virtual Webmaster is easy! Choose the maintenance solution that’s right for you and you can begin submitting your support requests right away via e-mail or our online support ticketing system. We begin work on your request within one business day, and most changes will be complete within 48 hours. It’s just like having your own in-house webmaster – just assign the task and we will get it done.

Virtual Webmaster Plans & Pricing

We have a maintenance option ideal for every business type and budget. Whether you’ve got a small website that only needs occasional content changes, or a high-volume online store that needs frequent product updates – we have a Virtual Webmaster solution for you.

Virtual Webmaster Monthly Plans

Virtual Webmaster Monthly Maintenance plans provide total, continuous support and maintenance for your website. Just submit a request and we’ll take care of it — it doesn’t get any easier than that. Virtual Webmaster Monthly customers also receive an added bonus: 1 year FREE license for BackupBuddy and FREE offsite backup storage managed by the Webscaper.

Package Type Hours per Month* Monthly Fee** Annual Rate** Monthly Cost Savings over On Demand
Virtual Webmaster Lite 4 $220 $2,375 $80
Virtual Webmaster Standard 8 $400 $4,300 $200
Virtual Webmaster High Volume 12 $540 $5,800 $360
Virtual Webmaster Corporate 25 $1,000 $9,600 $875

 

*Hours per month do not carry over from month-to-month. Project time is calculated and logged at 15-minute intervals. Additional hours used in any one month will be billed at the current monthly rate. Customers may upgrade their plan at any time.
**Monthly plans require a six-month commitment. Annual plans are discounted at 10% savings over the monthly plan price. Virtual Webmaster Corporate enjoys a 20% annual discounted rate.

Virtual Webmaster Web Buckets

Do your website needs fluctuate throughout the year too much to commit to a monthly plan? Do you typically have some months with many web updates, and others with very few? Then our Web Buckets are perfect for you! Purchase your desired bucket of hours, then use them at any time within one calendar year.

Hours in Bucket Cost Cost Savings over On Demand
5 $300 $75
10 $550 $200
20 $1,000 $500
40 $1,800 $1,200

Virtual Webmaster Purely Preventative Plans

For businesses and organizations who do not need help with making content updates, troubleshooting/debugging, adding new functionality, or providing consultation, but only need essential website updates, preventative security, and monitoring, our new Purely Preventable plans are ideal. Receive all of the maintenance perks of our regular Virtual Webmaster plans, including weekly upgrades/updates to core WordPress, plugins, and themes; weekly automated offsite, managed backups; routine malware/virus scanning; 24×7 uptime monitoring; and continual security monitoring including malware injection and brute force login attempts, and more. Total peace of mind – no more, no less. If additional assistance is needed occasionally for content changes, troubleshooting, graphics assistance, etc., enjoy a discount of our regular On Demand rate based on the scope of the help you need.

New LOWER Prices!

Plan Type Monthly Rate Annual Rate
Get one month FREE
by pre-paying annually
Purely Preventative Maintenance Plan (1 Website) $90  $990
Purely Preventative Maintenance Plan (2 Websites) $160  $1760
Purely Preventative Maintenance Plan (3 or More Websites) Contact us for individual pricing consideration.

“On Demand” Hourly Support

For businesses that have only the occasional need for expert support, the Webscaper offers On-Demand Virtual Webmaster support. On Demand support provides the same services as our Virtual Webmaster packages.

On Demand Support $75/hour Minimum service commitment: 2 hours. One-week turnaround, rush available for a $50 additional fee.

2-hour minimum charge of $150 payable at the time of support request. An estimate of total hours for completion of request will be provided. Additional hours over the 2-hour minimum payable upon completion of support request.

A La Carte Support & Maintenance

For certain specific one-time tasks, we also offer our A La Carte Support & Maintenance. One flat fee for the services you need – for true simplicity!

Malware/Virus Removal & Cleanup
Diagnosis of malware injection / virus, removal, and post-removal cleanup and website hardening to prevent re-infection. Includes 1-year protection from re-infection from Sucuri, and any subsequent infections will be removed and cleaned for free for 1 year. Post-removal cleanup includes a back-end website review of plugins and themes, upgrades of core, plugins, and themes, and recommendations to harden security ongoing.
$495
Hosting Migration
Move your website from one host to another quickly and painlessly! Includes a full file and database backup, email account replication, website migration, asset and link integrity check, domain redirection, and full site testing. Go to sleep one night and everything is migrated and ready for you by the morning.
$450
Site Tune-Up
Perform a full file and database backup, security and malware scan, upgrade WordPress core, plugins, and themes, and identify critical security or performance issues and repair or make recommendations.
$195
Training Block – 2 Hours
Have a WordPress website but need some guidance in using the back-end Dashboard to update content, use plugins, and/or make updates? Two-hour training blocks are tailored specifically to your level of experience and are guided by your specific situation and areas that you need help with.
$150
Online Strategy Consultation – 1 hour $75